Frequently asked questions
Who created the tracker and what is this for?
SERVIO Technologies is providing this free application for the general Filipino public to use as a way to monitor their loved ones.
I've spotted a bug, or would like to suggest a feature. Where should I send it?
Please note that since this app is produced in a very short development time, it is highly likely that there are bugs. We welcome all feedback about our application, kindly report your bug here. Please bear with us as we resolve issues.
Do you have an app that can be installed?
Yes! Users can add video from YouTube or Vimeo with ease:
Enter App Settings
Click the "Manage Questions" button
Click on the question you would like to attach a video to
When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL
That's it! A thumbnail of your video will appear in answer text box
What is a household?
A Household contains a combination of information on your home address (only up to Barangay level is required) and the people residing in it (which usually includes family members but is not limited to such).
How can I add someone in my Household?
What's the difference between My Household and My People?
My Household page contains the users residing in your home address. My People page contains all the users you have referred and verified.
What is the verification for?
Verification is needed to vouch for truthfulness of data. Since CURVE relies on anonymous reporting of data, a user must be verified by an existing user for his/her data to be part of the aggregated dashboard.
Can I use the app even without being verified?
How do I invite friends to use the app?
How do I verify someone?
Assuming you are already a verified user and your friends have already registered through the referral link or inputted your referral code, go to My People. There should already be a notification beside the My People text on the number of people waiting to be verified by you. From the list of name cards, you will see the Verify and Reject buttons for the names waiting verification. Click on Verify.
I received a referral code. Where do I put it to be verified?
To get through this you should already have created your own household or already part of an existing one. Go to My People. You will see here a notification message as follows: "Your account hasn't been verified by another CURVE user yet; if you have a referral code from them, click here." Click on click here. In the input field Copy then Paste your referral code. You will see a Pending Status and the Name of your Referrer in the table below.
What is the difference between a Referral Code and a Referral Link?
A Referral Code is a code for already registered users to input when seeking verification. A Referral Link is a link to the registration page with the referrer's code already embedded and is thus the easiest way to refer the app. Note that it still needs the Referrer to verify after successful registration.
Is there personal data involved?
The only required data are barangay-level address, nationality, year of birth, gender, height, weight and pre-existing conditions. Even when put together this will not reasonably identify any individual. This is designed this way because the application focuses on event exposures, not identity.
What's the benefit of inputting the optional personal data?
Who will be using my data?
How will my data be managed and protected?
Will someone make money off my data?
Who do you disclose or share the data with?
How can I delete my data?
If you would like us to stop processing all or part of your provided information, you may withdraw your consent at any time by emailing us at firstname.lastname@example.org. When you decide to do so, we will delete all personal data we have about you. In future versions of the app we will roll this out so that this functionality is available inside it.
How long will my data be used?
Can I report symptoms on behalf of someone else?
Currently the app does not have this functionality. The other person needs to create his/her own account and register. If said person (relative/friend) has no app access or has difficulty getting in the system, we recommend getting their consent so that you can manage their account and enter information on their behalf using their access credentials.